In order to trade on the CoinSpot platform, customers need to register a user account. Unfortunately due to the sheer volume, our payment service provider at times are unable to process these with the usual clearance times. After my original comments I have sent emails and phone calls to mobile and tried live chat. they said a message will be sent to my phone to reset the number but my phone doesnt get any message. If you have any further questions related to this issue we'd be happy to assist you. Not worth it. I haven’t really used any other platforms, so I can’t compare it to anything else really. Binance and Swiftx are much better. They have button on the website for live chat and contact support which 24/7 but I sent 3 emails and never got a reply. It even has a dark mode!For $10 of free bitcoin on registration use code:REFD7QGBYHappy trading everyone! I contacted Coin Spot and they told me how to increase my deposit limit, I followed there instructions and happy to say all money has gone into my account. Firstly, the customer support team only work Monday to Friday, between the hours of 8am and 6pm, Melbourne time. Create your free Australian cryptocurrency exchange account by filling in your name, email, password, phone number & agree to our T's and C's. Best Customer Service I Have Ever Experienced I am so impressed with the level of Customer Service provided by CoinSpot. Some banks may hold first time payments to us for up to 24 hours, however, all future purchases will go through instantly. Emails rarely answered and when they are they provide little or no helpful information. Verify Identity. It is great to hear that you find our platform easy to use when beginning your crypto journey and find our platform trustworthy. Been very happy using this platform. No response to Facebook messages. A good product but SHOCKING support. Great exchange have been using CoinSpot for 3 years now. How does this add up. Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the best credit cards this year, as decided by ProductReview.com.au reviewers. I tried to do 3 small Sends (one was only $120) to pay for services from people I contracted to do some work for me in the USA. the live chat doesnt work and just sends me to emails and i send emails and get no reply. We hope to continue providing excellent service. We apologise if you had an issue that has not yet been resolved and we are happy to follow this up with our team. FYI, I have transferred coins to and from Coinspot and Trust Wallet, and they’ve been pretty much instant. is so much manipulation to extract money from you at every corner. I’ve now had the exact same error occur where the funds don’t show in my wallet. REFPC3M4WWith this you get 10$ so you should use this code when open an account.It’s a good way to buy coins even if they take a higher rate when buy or sell compared to other.Hopefully we will all make some extra money with trading x. Don’t forget to use my referral code ‘ REF3MYY5M ‘ good luck and happy trading everyone! Highly recommended!! In this review, we will assess the platform's user interface, trading fees, deposit limits, payment methods, safety & security and customer support service. Great exchange have been using CoinSpot for 3 years now. Companies can't alter or remove reviews from ProductReview.com.au. Tried again today with 2 small transfers and told that it will take 2 or more days as they were concerned that I didnt know what wallets they were going in to (who cares or ever knows?). Trading fees of 1%, 4% fees to swap coins, fees to send the coin to a different wallet. There seems to be some confusion around our fee structure which we would be happy to clarify. This is ridiculous . Comment actions Permalink. Because Swyftx is focused on Australian clients they are able to provide this speedy KYC service. Bank has confirmed Osko takes exactly 15 seconds to transfer. CoinSpot’s stated aim is to deliver superior customer service to beginner and experienced traders alike. Your email address and phone number; Your address; Proof of ID; Proof of address; A photo of yourself holding a signed declaration ; If you need to provide a wide range of personal information, it’s important to be sure you’re dealing with a trusted exchange. Thanks Guys and looking forward to hearing from you. Once again we apologise for any inconvenience, have a great day! Trying to transfer funds to another bnb wallet via smart chain and is still pending 3+ hours later.Your contact zendesk is total BS and there is no live chat feature any where that we can get this fixed.Please contact me to get this done ASAP. I would like to receive (or transfer) my dogecoins from my FreeWallet account to CoinSpot. Market recovers your money suddenly appears. We provide other means of direct contact including email and an advanced Live Chat service which are available everyday. I don’t mind your higher fees on buy/sell on your platform but at least not holding on funds which not meant to be yours ! We apologise that our support team have not responded to this issue in a timely matter and would not intentionally ignore this issue. Launched sometime in April 2014, the operation has always been exclusively Australia/New Zealand focused, promising its clients instant delivery and easy verification. There seems to be some confusion around the portfolio balance which we are happy to clarify. Hope this helps! Send Deposit. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. But they annoy me very often and now is one of those times. 1% fiat crypto rate and very significant buying and selling price gap. Happy Trading! If and when I can get my coins out of Coinspot I will never deal with them again. Activate your Swyftx account by verifying your email, phone number and ID instantly without uploading any documents or waiting for approvals. What a pleasure it is to deal with a platform where you can actually speak with a real person. I am taking legal actions against Coinspot if my case isnt solved today, Coinspot refuses all requests to send coins, Use my code for a free $10 if you sign up, Safe and easy to use, use code REFD7QGBY for $10 free Bitcoin, Use my referral code for $10 FREE REF3MYY5M. CoinSpot’s main support option is provided by ZenDesk. When you generate the deposit link, make sure use the ‘Memo’ as well, otherwise your coins won’t be allocated to your account in Coinspot. The ... Been very happy with this product and how easy it has been to use. The has been 4 transactions made into my account within the past week now which have required contacting support. Only had 1 issue last year and it was resolved back and fourth within 2 business days. © 2021 Trustpilot A/S. The reviewer stated that an incentive was offered for this review. Been using Coinspot since 2015, Never really had to deal with any issues or customer support. Sorry to be pain but same issue as the other people. I give affiliates to people using Coinspot and those people have done alright and haven't had any troubles buying in and selling on there. No phone number. Can CoinSpot help on this. Try another platform before you sign up. Your trust is our top concern. CoinSpot is a cryptocurrency exchange, initially focused on Bitcoin, but now supporting an impressive number of altcoins, including Ethereum, Dash, Litecoin, Ripple, Monero, NEM and more. I would like to know how profit and loses are allocated on Coinspot.Q. The customer service team at Swyftx are very active and will reply within minutes during hours or will email you back. Only had 1 issue last year and it was resolved back and fourth within 2 business days. Coinspot customer service Coinspot has a live chat facility that is available Melbourne time between 9am-10pm weekdays, and 10am-8pm on weekends. This approval will occur between 9am and 9pm. As previously communicated in our phone call, our team wanted to ensure you are aware of the risks involved with sending coins off platform and are happy to assist you with this process. All failed. I requested a raise in my limit .I was boombarded with questionMy request was then escalated up to fraud department . The wallet acts like a PayPal of crypto. Certain coins or tokens have a larger difference due to the smaller volume of trading in these markets. To get $10 free Bitcoin join with this link: [Code Removed]With this you get 10$ so you should use this code when open an account.It’s a good way to buy coins even if they take a higher rate when buy or sell compared to other.The new shiba inu is in!!! Regarding FreeWallet, I don’t think Coinspot can help with that, as it is FreeWallet that’s taking a long time. © 2021 ProductReview.com.au Pty. CoinSpot’s support service is run through Zendesk, a ticketing system that allows users send their queries to the exchange. They charge big fees. This makes their job less guesswork and mo... Coinspot is a easy platform to sign up and get started in Cryptocurrency trading.In Australia we have limited website trading companies and Coinspot is one that is trustworthy.Be careful of other websites posing as legitimate trading companies as they are usually the overseas scammers.Currently there if a offer of $10 free BITCOIN using referral code [Code Removed] when you first sign up. Since been founded in 2013, CoinSpot exchange has reached nearly 1 million users.. Coinspot is an easy to use, safe, and comprehensive crypto currency trading platform for anyone of any skill. Thank you again. So pretty much if … Happy Trading! re logic driven. It is great to hear that you had a positive interaction with our Support team and they were able to assist you with your deposit. It seems Luke Cust Service Chap did not read the content of the ticket before replying. I find Freewallet is useless as they are taking more than 3 weeks to verify my email (for transfer purposes) but allow me to buy Crypto without any issues. Have a great day! My coinspot was hacked by Nigeria hackers. Customers need to be kept informed. the forgot password system is awful. Loads of bad reviews about you guys but you aint let me down yet and you have always been prompt and honest when dealing with me. If you have any further questions, we're happy to help! PS - we are happy customers and would love to continue being happy customers :D. A good super fund can make a substanial difference to the amount you retire with. All rights reserved. We recommend our users double check this before they go ahead with any trade. The security of your funds are our top priority. Had to contact support recently, and my experience fine. Great service, very helpful. Unfortunately we have no control over these delayed processing times. If you could please provide your ticket number/s we will follow this up with our support team right away and get this sorted for you. Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. I have not been able to send any coins at all as Coinspot thinks they are being sent to somewhere they don't agree with and refuse to process my transactions. ZenDesk are major leaders in the industry, and their facility is easy to use. When purchasing any coin there will be a confirmation screen which displays the fees paid to CoinSpot and the current rate of the coin you are going to purchase. STAY AWAY FROM THIS DODGY EXCHANGE, Only the latest review will count in the company's TrustScore. CoinSpot does not have a number available to contact. I can only imagine what these guys go through when reading the support tickets they get. The exchange supports Bitcoin, Ethereum, Litecoin & 100+ other coins. I appreciate that Coinspot makes a phone call to check the transaction but they have no right to demand to know where the coins are being sent and to refuse to accept my response. Happy Trading! These can include high deposit fees, compulsory forex conversion, restrictive trading pairs, time-cost trade offs, high withdrawal fees & the risk of missed market opportunities. Took 2 - 3 days with no communication and no calls returned and emails simply ignored. I think they key is; be a good customer by being polite, well informed , factual and clear. It is great to hear that you have been happy using our platform. On CHAT I usually get a reply within seconds. fterwards and submitted all photos proofs to Coinspot ,been trying to sort out the issue with Coinspot support team for two weeks now and it’s absolutely not getting anywhere! I bought $1200 of ethereum last night and got $1185 worth. I have bought coins through Coinspot but they refuse to send them. Please have one of your colleagues look into the same ticket number i have provided all the required transaction details. The site is so easy to use. cant get anyone on live chat and the response to incident 878560 is unfortunately not relevant. I have bought coins through Coinspot but they refuse to send them. Highly recommended! I am at the mercy of a very unhelpful support team. We hope to continue providing excellent service. You miss the dip they win. When trading assets in any open market (i.e. We appreciate that you also assisted our team with resolving this issue and by providing the further information you did we were able to resolve this efficiently. Amazing they have resolved it already. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you. Once again thank you for feedback and we hope to continue providing excellent service. Great support and you can invest with no minimum amount to get your toes into the market. 1 AUD deposit i was really appreciative that coinspot support were able to help me and reimburse me of my lost bnb , they were very upfront with what they needed , no playing around no nothing. This great customer service platform is used by over 200,000 companies around the world and ZenDesk are also involved in the world of Cryptocurrency. If and when I can get my coins out of Coinspot I will never deal with them again. What the hell is going on and why does it take so long to get the issues resolved. The difference is never a fixed amount and will always fluctuate in real time and in line with international order books. So had to get my bank to retrieve my money. so hopefully the rating reflects the support we hope to receive. For a FREE $10 use my referral code REF3MYY5M good luck and happy trading everyone! They wait for the market to recover making extra of your money. Thank you for taking the time to leave your review. CoinSpot provides a clean and simple experience with free instant deposit options, free AUD withdrawals & one clear fee of only 1% for instant trading or 0.1% for market trading. We apologise for the delay in response to your questions. Coinspot is a well-respected cryptocurrency exchange that is easy to use and allows users to buy Bitcoin in Australia. As also explained if you require any further assistance our team would be happy to help! I made a mistake, they found my coins, great customer service. It seems Luke Cust Service Chap did not read the content of the ticket before replying. You buy expensive,.. sell price is always 10% less ... when i wanted to sell, it didnt allow for 2 full hours. NOTE: COINSPOT support have finally got back to me and my issues have been resolved. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020! ZenDesk are major leaders in the industry, and their facility is easy to use.

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